I’m sure you are as delighted as we are with the news that we can reopen our shops and we cannot wait to welcome our wonderful staff, volunteers and customers back.
Some of our shops are due to reopen on Friday 26th June at 10am and updated information on everything you need to know can be found here.
Please be assured we will be following strict government guidelines in each of our shops to make sure that everyone stays safe while shopping with us. We ask that customers respect these guidelines as they are there to protect everyone.
Important information for you.
Shop openings – Due to government guidelines there are slight changes to our shop opening hours to allow additional time for cleaning and preparing stock each day. Additionally due to volunteer cover not all of our shops will be reopening straight away, however we hope you will support the shops that are open and we hope to have them all back open very soon.
If you are interested in becoming a volunteer in one of our shops please visit our volunteer page for further information or contact Justin McCarthy on 01495 717277.
Stock Donations and Gift Aid
We need your stock donations now more than ever, however we urge all supporters to make sure you only donate items that are listed on our donate stock page and that all items are in very good condition for resale.
Any items not suitable for resale the charity has to PAY to dispose of, therefore please only donate items that we can resell as any cost of disposing of unsalable items could be spend on patient care.
Please note ALL stock that is donated will be quarantined for 72 hours in line with the government guidelines and then steamed and cleaned prior to sale on the shop floor.
To adhere to the guidelines within our shops there will be some changes to how and when you will be able to donate stock, further information can be found on our donate stock page.
Before our shops reopen on the 26th June – some of our shops will be open from Wednesday to accept donations. Additionally you can book a slot to drop off items at our head office.
Deliveries and collections
All deliveries and collections will be managed in line with the government guidelines, further information on this including a copy of the risk assessment can be found on the donate stock page.
Your safety is our priority!
Although we cannot wait to reopen our doors and welcome customers back, everyone’s safety is our main priority. Therefore all of our shops have been deep cleaned and prepared within the new guidelines for reopening. All staff and volunteers have undergone additional training and there will be additional signage and safety measures in place within each store.
We have also conduced individual risk assessments for each shop which can be found HERE.
If you do have any questions or concern, please do not hesitate to get in touch with our Retail Operations Manager – Shaun Baker on 01495 717277
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16-17 Market Square, Merthyr Telephone Number – 01685 816284
35 Broad Street Blaenavon NP3 9NF Telephone Number 01495 793077
103 Commercial Street, Tredegar Telephone Number 01495 787672
53 Bethcar Street, Ebbw Vale Telephone Number 01495 787674
4 Beaufort Street, Brynmawr Telephone Number 01495 787674
Unit 1, 9-15 Church Street, Abertillery Telephone Number 787670
Phil was shell shocked when diagnosed with Prostate Cancer three years ago, age 44. Not knowing where else to turn, Phil self-referred to the hospice, already aware of the service as his father- in- law had received support. “When I was diagnosed I was unsure where to turn. The hospice helped me understand my diagnosis and then explained the services they could provide to support me and my family” Shortly after Phil’s referral his specialist nurse saw he was suffering from a number of stress induced problems and suggested complementary therapy. “I was sceptical to begin with, but I could soon feel the benefits. My stress levels decreased and my sleep dramatically improved”. Phil received reflexology, massage and aromatherapy he also received these treatments when staying at Ysbyty Aneurin Bevan hospital. The treatments improved Phil’s physical and psychological symptoms, allowing him to open up, discussing his fears and anxieties in a safe and relaxed environment. “It was my oasis in life, it was me time and I didn’t get that anywhere else. I would highly recommend having complementary therapies to anyone who is unsure. They have helped me no end and I haven’t looked back since” Phil explained. During Phil’s journey he accessed a variety of the hospice’s services including family support, nursing and therapies. The clinical team worked together providing the support Phil needed. Phil was discharged from the hospice as his symptoms were controlled and stable. Although Phil was anxious about discharge, he worked with the team and knows that should anything change, the hospice is only ever a phone call away.