Shop opening update
We are delighted to announce that our shops will be able to safely reopen on Monday 12th April 2021!
All the relevant preparations have been made to reopen safely and going forward we will be doing everything we can to make sure our shops are as safe as possible. In order to do this, we are following the Welsh Government and Trading Standards guidelines on keeping our customers, staff and volunteers safe. A copy of our updated risk assessment can be found at the bottom of this page and shop specific risk assessments are displayed on the windows as you enter each shop.
We ask that ALL customers adhere to the Covid restrictions in each of our shops and respect fellow customers, our staff and volunteers.
Customers that are not in possession of an exception certificate are required to wear a face covering when entering our shops and also use the hand sanitizer provided.
We will be controlling entry when required and will need to limit the number of customers in each shop in order that the 2 meter distance ruling can be maintained safely at all times.
It is fantastic that we are able to open and trade again and look forward to welcoming you all back into our shops, but we cannot stress enough how important it is that everyone respects and adheres to the guidelines in place.
Shop opening times
Due to government guidelines there are slight changes to our shop opening hours to allow additional time for cleaning and preparing stock each day.
We need your stock donations now more than ever, however we urge all supporters to make sure you only donate items that are listed on our donate stock page and that all items are in very good condition for resale.
Any items not suitable for resale costs the charity to dispose of, therefore please only donate items we can resell, as any cost of disposing of unsalable items could be better spent on patient care.
You will also need to adhere to the guidance on Donate Stock Page on how and when stock donations can be made to our shops.
Deliveries and collections
Your safety is our priority!
We have also conduced individual risk assessments for each shop which are displayed in each shop window a copy of one of them can be found Here
If you do have any questions or concern, please do not hesitate to get in touch with our Retail Operations Manager – Shaun Baker on 01495 717277
We are always looking for new volunteers to support in our shops and there are various roles available, if you are interested in becoming a volunteer please get in touch with Justin McCarthy our Volunteer Coordinator on 01495 717277 or visit our Volunteer page
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16-17 Market Square, Merthyr Telephone Number – 01685 816284
35 Broad Street Blaenavon NP3 9NF Telephone Number 01495 793077
103 Commercial Street, Tredegar Telephone Number 01495 787672
53 Bethcar Street, Ebbw Vale Telephone Number 01495 787674
4 Beaufort Street, Brynmawr Telephone Number 01495 787676
Unit 1, 9-15 Church Street, Abertillery Telephone Number 787670
Phil was shell shocked when diagnosed with Prostate Cancer three years ago, age 44. Not knowing where else to turn, Phil self-referred to the hospice, already aware of the service as his father- in- law had received support. “When I was diagnosed I was unsure where to turn. The hospice helped me understand my diagnosis and then explained the services they could provide to support me and my family” Shortly after Phil’s referral his specialist nurse saw he was suffering from a number of stress induced problems and suggested complementary therapy. “I was sceptical to begin with, but I could soon feel the benefits. My stress levels decreased and my sleep dramatically improved”. Phil received reflexology, massage and aromatherapy he also received these treatments when staying at Ysbyty Aneurin Bevan hospital. The treatments improved Phil’s physical and psychological symptoms, allowing him to open up, discussing his fears and anxieties in a safe and relaxed environment. “It was my oasis in life, it was me time and I didn’t get that anywhere else. I would highly recommend having complementary therapies to anyone who is unsure. They have helped me no end and I haven’t looked back since” Phil explained. During Phil’s journey he accessed a variety of the hospice’s services including family support, nursing and therapies. The clinical team worked together providing the support Phil needed. Phil was discharged from the hospice as his symptoms were controlled and stable. Although Phil was anxious about discharge, he worked with the team and knows that should anything change, the hospice is only ever a phone call away.