Shops

Coronavirus Statement

Like all businesses we have been closely monitoring the advice provided by the government and Public Health Wales. The service we provide, the relationship we have with our supporters and the health of everyone is of the utmost importance to the Hospice of the Valley’s and therefore ALL OUR SHOPS ARE CLOSED.

Can we ask that you do not leave donations outside our shops and hang on to them if possible until we reopen as we will need your support more than ever.

You can continue to support the Hospice by browsing our eBay Shop.

As a hospice service our team continues to support those in the local community who need our support. We thank you for your continued support. Please stay safe and hopefully we will see you very soon in our shops.

We would like to take this opportunity to thank our incredible staff and volunteers who work so tirelessly in our shops. We are all very sad to have to close but it is the right thing to do at this time.

 

 

 

When we are able to-re open:

Please be assured we are following strict government guidelines in each of our shops to make sure that everyone stays safe while shopping with us. We ask that customers respect these guidelines as they are there to protect everyone.

Important information for you.
Shop openings – Due to government guidelines there are slight changes to our shop opening hours to allow additional time for cleaning and preparing stock each day.  We ask all supporters that are not in possession of an exemption certificate to wear a face covering when entering the shops and also to use the hand sanitiser provided.

If you are interested in becoming a volunteer in one of our shops please visit our volunteer page for further information or contact Justin McCarthy on 01495 717277.

Stock Donations and Gift Aid

We need your stock donations now more than ever, however we urge all supporters to make sure you only donate items that are listed on our donate stock page and that all items are in very good condition for resale.

Any items not suitable for resale the charity has to PAY to dispose of, therefore please only donate items that we can resell as any cost of disposing of unsalable items could be spend on patient care.

Please note ALL stock that is donated will be quarantined for 72 hours in line with the government guidelines and then steamed and cleaned prior to sale on the shop floor.

To adhere to the guidelines within our shops there will be some changes to how and when you will be able to donate stock, further information can be found on our donate stock page.

Deliveries and collections

All deliveries and collections will be managed in line with the government guidelines, further information on this including a copy of the risk assessment can be found on the donate stock page.

Your safety is our priority!

We have also conduced individual risk assessments for each shop which can be found HERE.

If you do have any questions or concern, please do not hesitate to get in touch with our Retail Operations Manager – Shaun Baker on 01495 717277

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