Shop opening update

We are delighted to announce that our shops will be able to safely reopen on Monday 12th April 2021!

All the relevant preparations have been made to reopen safely and going forward we will be doing everything we can to make sure our shops are as safe as possible. In order to do this, we are following the Welsh Government and Trading Standards guidelines on keeping our customers, staff and volunteers safe. A copy of our updated risk assessment can be found at the bottom of this page and shop specific risk assessments are displayed on the windows as you enter each shop.

We ask that ALL customers adhere to the Covid restrictions in each of our shops and respect fellow customers, our staff and volunteers.

Customers that are not in possession of an exception certificate are required to wear a face covering when entering our shops and also use the hand sanitizer provided.

We will be controlling entry when required and will need to limit the number of customers in each shop in order that the 2 meter distance ruling can be maintained safely at all times.

It is fantastic that we are able to open and trade again and look forward to welcoming you all back into our shops, but we cannot stress enough how important it is that everyone respects and adheres to the guidelines in place.

Shop opening times

Due to government guidelines there are slight changes to our shop opening hours to allow additional time for cleaning and preparing stock each day.



Stock Donations 


We need your stock donations now more than ever, however we urge all supporters to make sure you only donate items that are listed on our donate stock page and that all items are in very good condition for resale.


Any items not suitable for resale costs the charity to dispose of, therefore please only donate items we can resell, as any cost of disposing of unsalable items could be better spent on patient care.


You will also need to adhere to the guidance on Donate Stock Page on how and when stock donations can be made to our shops.



 Deliveries and collections

All deliveries and collections will be managed in line with the government guidelines, further information on this including a copy of the risk assessment can be found on the donate stock page.


Your safety is our priority!


We have also conduced individual risk assessments for each shop which are displayed in each shop window a copy of one of them can be found Here


If you do have any questions or concern, please do not hesitate to get in touch with our Retail Operations Manager – Shaun Baker on 01495 717277


Volunteering Opportunities

We are always looking for new volunteers to support in our shops and there are various roles available, if you are interested in becoming a volunteer please get in touch with Justin McCarthy our Volunteer Coordinator on 01495 717277 or visit our Volunteer page

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